Training organizations expect a lot from AI, but still need skills
According to the SVEB provider survey, further education institutions use artificial intelligence primarily in areas such as marketing and communication as well as in teaching and learning settings. However, only 39 percent of them state that their employees have sufficient AI skills.
The use of artificial intelligence (AI) has also become increasingly important in continuing education. In the Focus Weiterbildung research study, the SVEB shows how providers are currently using AI. The results are based on the provider survey conducted in spring 2024, in which 423 organizations from all three language regions took part.
The provider survey shows that the use of AI in Swiss continuing education organizations varies. 32 percent of continuing education organizations are already using AI, while 13 percent are planning to use it. Around a quarter rule out using it in the near future.
AI is most frequently used in areas such as marketing and communication as well as in teaching and learning settings. Language processing tools such as ChatGPT, DeepL or Gemini are used particularly often, although these tools are mostly used for the creation of learning materials.
Great expectations for individualization
The results of the survey make it clear that the majority of providers have a positive attitude towards AI. Around two thirds assume that AI will have a positive effect on the quality of continuing education courses. In particular, many hope to benefit the individualization of teaching and learning settings.
At the same time, 60 percent of organizations see significant ethical risks, particularly with regard to data protection and the potential substitution of teachers by AI.
Competencies are a problem
An important factor for the successful use of AI is the competence of training staff. In spring 2024, only 39% of organizations stated that their employees had sufficient skills. At the same time, staff show great openness: 80% of organizations are willing to integrate AI into their work.
In order to cope with the changing skills requirements, 44% of organizations have already offered further training for their staff. The content ranges from basic introductions to AI to specific applications in teaching and learning settings.
To the provider survey
The results presented are based on a survey conducted by the SVEB among providers of vocational and general/cultural continuing education as well as providers in the area of basic skills. The data was collected by means of an online survey in all language regions in German, French and Italian between April 30 and May 28, 2024. The net sample of the study comprises 423 providers.
46% of the organizations surveyed are small, 47% are medium-sized and 8% are large providers. Continuing education is the main purpose of 62% of the organizations and a secondary purpose for 38%. 41 percent are active in German-speaking Switzerland, 31 percent in French-speaking Switzerland, 5 percent in Italian-speaking Switzerland and 23 percent are supra-regional providers.
