Continuing education providers are in a phase of change

The main topic of FOCUS Continuing Education 2022 is change at the organizational level. The study presents the results of the provider survey conducted between April and May 2022 by the Swiss Association for Continuing Education SVEB. 211 continuing education providers from all three language regions participated in the online provider survey. The results of the survey were qualitatively deepened in the course of three group discussions with providers.

Majority implements changes

The vast majority of Swiss continuing education providers are currently implementing changes at the organizational level. 9 out of ten are currently adapting their structures and processes. These adjustments vary in scope. While just under half are making targeted optimizations, one in ten providers describe the current changes as a radical transformation. Slightly more than half of the providers are also undertaking a strategic realignment.

Pressure to change is high

The pressure for change at the organizational level has intensified in the wake of the pandemic. In this context, the pressure is primarily determined by external factors: digitization continues to occupy training providers, but issues such as changing demand and changing customer needs also trigger pressure. Accordingly, providers want to increase the agility of their organization and make internal processes more flexible.

Growth has priority

For many, issues such as gaining target groups, increasing sales and growth are of great priority. On the one hand, this can be explained by the fact that the sometimes massive drop in demand must be made up for. On the other hand, it is now a question of increasing profitability, since investments in the development of the offering and the further training of personnel are associated with high costs.

Source: SVEB