ServiceNow unveils new AI-powered features
The maker of the Now Platform for digital processes, ServiceNow, is introducing new, faster and more efficient ways of working. With the product innovations including AI features and an observability solution, the company promises a positive impact on many industries.
The specialist for digital workflows ServiceNow presents various innovations for its Now Platform. The most important innovations include new automated workflows for critical business processes. These include procurement, accounting and supplier management. In addition, the functions can be integrated into existing ERP systems. Based on the insights companies gain from the data, they can take concrete action faster, generating greater value from their technology investments. In addition, there are generative AI capabilities that build on ServiceNow's already extensive AI capabilities. These include the ServiceNow Generative AI Controller, which allows organizations to easily connect ServiceNow instances to OpenAI and Microsoft Azure Open AI, and Now Assist for Search, which brings the benefits of generative AI to Portal Search, Next Experience or Virtual Agent.
AI-powered features for employee development
Another innovation is an AI-supported solution approach for employee growth and competence development. The new so-called Employee Growth and Development will be available in September 2023. It uses AI and machine learning to help companies develop a scalable skills strategy. This will allow them to drive the re-skilling of their own talent and better develop their employees - closing gaping talent gaps. Through Employee Growth and Development, disparate learning and development systems are linked on a single platform. This enables better visibility into development goals and learning resources, resulting in higher-performing teams and a more engaged and productive workforce, according to the company.
Manage cloud infrastructures better
Managing cloud infrastructures is becoming increasingly complex. To that end, ServiceNow has developed a new end-to-end cloud application observability solution. New features in it are designed to help site reliability engineering teams better manage the growing size and complexity of cloud infrastructures. To do this, relevant observability metrics are merged with tracing and logging data from Lightstep in a solution specifically designed to connect insights and measures across all the tools, people and processes involved.
Central platform for all value chains
ServiceNow also announced a new offering to digitally transform the vital work of nonprofits, as well as new partner courses for the RiseUp with ServiceNow training program. The goal is to train one million people to use the platform by the end of 2024. "There's an app for everything these days - but no one wants to have to use 1,000 different programs. CEOs need a central platform that can orchestrate the entire technology value chain to drive faster business results," said Bill McDermott, chairman and CEO of ServiceNow, commenting on the innovations the company will present in Las Vegas from May 14 to 18, 2023.
