ChatGPT: The five most important applications at work

"Search engines have already massively changed the way we access knowledge. There is now a massive data pool of information, where it is often difficult to find the right sources or it is time-consuming to find the desired material, for example a template, the right data set or help for your own program code," says Cosima von Kries, Director Solution Engineering EMEA at Nintex, a provider of process intelligence and automation solutions. "ChatGPT is here revolutionizing in many areas how digital data can be made even more consumable and usable for us to get where we want to go even faster and more efficiently. Collaboration between humans and AI is no longer an intangible buzzword, but a tangible reality with significant added value for our own work management," continues Cosima von Kries, naming the five most important applications of ChatGPT in the workplace:

1. improve customer service with ChatGPT

Almost 90 percent of consumers prefer interacting with a human over a chatbot. Frustrating bot-based customer service is bad for a business. Providing comprehensive in-person customer service is difficult and expensive. ChatGPT turns this calculus on its head (We have already reported on an application in the insurance sector).

ChatGPT is capable of learning answers and building on them. When connected to an internal database, it will transform our ability to respond to organization-specific customer service requests such as "How do I get a permit?" or "Where is your nearest office?". It will also be able to create content and present responses in a visual format, such as "Please send me a report on last month's sales."

2. take language translation to a new level

We live in a global-acting world where it is increasingly important to communicate across regions, languages and cultures. Existing translation technologies help with short questions and commands and can interpret small blocks of text. That's a start, but ChatGPT has the reading and comprehension capabilities to understand longer texts and take translation to the next level.

ChatGPT can detect an employee's location and automatically translate pages of content into the person's local language. For developers, IT professionals, and users in general, this represents a huge time, labor, and cost savings in getting their work to market. ChatGPT also offers great potential for the development of automated assistive workplace technologies such as real-time screen readers and sign language translation for people with disabilities.

3. create effective summaries

Email was supposed to speed up correspondence at work, giving us all more time to focus on the real work. Instead, we filled our days with more and more correspondence with more and more people. Newer messaging platforms for work have only added to the communication overload. From emails to messages to reports, ChatGPT can summarize and share important information with busy employees. When used in conjunction with Word or Outlook, ChatGPT can review information and filter out what is important. It is able to turn an email into an action item and incorporate it into a workflow that is shared with a larger team.

4. create new content

ChatGPT also has the ability to create outbound written and visual content, from email responses to reports to external online content. Employees may not be able to hand off all their writing tasks to ChatGPT, but they will definitely have a number of routine tasks less and get writing ideas and support when they need it.

"Yes, ChatGPT can answer an email and fill out a vacation request form or other internal paper documents. But it can also create a 10-item report on health and safety risks or a blog about business performance or a new trend. In recent years, even the most tech-savvy employees have been tasked with some level of creative writing in their communications and internal marketing of their work. ChatGPT can be a reliable partner that makes this task much easier and sometimes even takes it away altogether," Cosima von Kries further explains.

5. also a task for ChatGPT: check and improve code

From workflow creation to proposals, ChatGPT can create, review and improve code. Whether organizations are just starting a project or examining existing work to see how it can be improved and optimized: ChatGPT supports coding in the same way it supports writing.

Technology innovation increasingly relies on Citizen Developers who have a great idea or insight into the needs of their organization, but little or no formal training in programming. ChatGPT is an important tool to support them.

Source and further information: www.nintex.de