Opacc presents new ERP generation with "Nytron

Opacc Software AG, based in Rothenburg LU, has been developing its own enterprise software platform in Switzerland since 1988. The core of the platform is OpaccOXAS, which provides all digital enterprise resources such as data, documents, functions, integrations, etc. centrally. On this basis, homogeneous, powerful and standardized applications are available: OpaccERP, OpaccERP-Mobile (service, sales), OpaccEnterpriseCRM and OpaccEnterpriseShop. The interaction of all solutions allows an almost complete customer journey starting with contact capture, through order processing, to data analysis for further optimization of business processes. Even with the new ERP generation "Nytron" presented at the customer conference "Opacc Connect 2022", this claim will not be shaken.

Broad industry mix

Under the motto "Better Experiene", the audience was first taken on a "journey of experiences". Speakers from Opacc used live demos and customer videos to show how the software accelerates business processes and makes them clearer. The focus is always on the user experience: "If the user experience is not right, even the best machine is of no use," says Opacc CEO Beat Bussmann. For example, a large concert organizer showed how the processing of thousands of new addresses per year and ticketing can be largely automated thanks to OpaccEnterpriseCRM. Or a regional manufacturer of wood heating systems was able to cope with a massive increase in demand only thanks to this software solution. A large international supplier of sanitary products even replaced its SAP system with the Opacc solution. This also showed that Opacc's solutions can cover needs across all industries - from small businesses to large enterprises. However, a certain degree of complexity must be present in order for the product to fully play out its strengths, Beat Bussmann admitted to the media.

High customer satisfaction

Various innovations were presented, such as new features for the online store and CRM as well as a flexible MobileApp. Other improvements included release processes for document management and expanded warehouse management. All of these innovations came about as a result of customer feedback, as was emphasized again and again. And user satisfaction is high, as confirmed by a recent study by the IT consulting firm Trovarit: Opacc is in the top quadrant in terms of ERP satisfaction. The update and release capability of the Opacc software is cited as a compelling argument. Nevertheless, the manufacturer had to state on the basis of its own customer survey that there is still room for improvement in some areas. For example, the lack of specialists seems to have had a somewhat negative impact on the quality of support. With a positive corporate culture, a high value of vocational training - for 20 years, mediamaticians and computer scientists have been trained - and the certification as a "Friendly Workplace", however, Opacc presents itself as an attractive employer and today employs 182 people.

Taking "Nytron" to the next level

In addition to the many "small" innovations presented, Opacc then let the cat out of the bag towards the end of the customer conference: CEO and founder Beat Bussmann did not miss the opportunity to personally announce the new Opacc ERP generation "Nytron" - together with CTO Christian Reiter: "By the beginning of 2024, we will provide a completely renewed, modernized Opacc ERP software. All customers can easily migrate to the new version thanks to the comprehensive update guarantee and adopt all functionalities and all individual settings 1:1," they said. The first features shown are impressive: A streamlined user interface, operation via keyboard/mouse or touch screen and a new color scheme will ensure a significantly improved user experience - true to the conference motto: "Better Experience".

Source: Opacc