Outsourcing time-intensive work to the cloud
IT departments in SMEs often lack the resources for strategic tasks, act mainly reactively, and simply fail to come up with new solutions and innovations. This does not have to be the case, because several alternatives to traditional outsourcing help SMEs to survive in the long term, even in a competitive environment. The cloud also offers possible solutions.
Self-service model instead of help desk
IT specialists in SMEs spend a lot of time solving problems for customers and internal employees. Whether resetting passwords or making blocked email accounts functional again: To relieve the IT specialist, such services can be outsourced and taken over by the cloud specialist. By building self-service platforms, employees and customers are given more autonomy and can perform simple tasks themselves. This avoids incidents, reduces costs, and IT staff can devote themselves to more complex tasks again. In addition, it pays to outsource time-intensive work to the cloud. The best example is the migration of the mail server to the cloud: the back-up is the responsibility of the cloud partner, and outsourcing relieves internal storage requirements and reduces the probability of a server crash.
"Managed Cloud" as a magic word
Small and medium-sized enterprises often employ a generalist who takes care of all aspects of the cloud. There is a lack of money for an additional specialist to take care of security, Big Data or the online store, for example, which is not without consequences. Limited resources can mean that in an emergency it is not possible to react quickly enough to a security breach or that customers do not receive the desired service in the online store. This is where "managed cloud" comes in: a solution that is perfectly tailored to the needs of the SME and is both created and operated by the cloud provider. The company is provided with a personal contact person who is available at all times, so that it can concentrate on its core business without having to deal with technical details.
Transparent billing models
The advantages of the cloud are obvious. But it needs a trustworthy and competent partner. It is important that he only charges for the services actually purchased. This means that the SME only purchases the necessary infrastructure so that access is secured and volume peaks can be fully covered. If the workload is higher, additional resources are released and the services are ramped up. Billing is on an hourly basis. Here it is worth working with an internationally active cloud provider who can provide the necessary resources as and when required - regardless of whether they are needed in Germany or abroad - without any problems and instantly.
rackspace https://www.rackspace.com/de
