New Service Director at Canon (Switzerland) AG

Marc-Daniel Loretz takes over as Head of Service & Support at Canon (Switzerland) AG with immediate effect. He will report directly to the CEO, Markus Naegeli, and in his new role will also act as a member of the Executive Board of Canon (Schweiz) AG. His responsibilities include all service and support functions for the B2B business with a dedicated service organization across Switzerland. The Service & Support organization of Canon (Schweiz) AG ensures 24/7 operation of the print infrastructure and services of all business customers, print service providers and selected partners.

His focus as the new Service Director will be on the development of further service innovations. By introducing the first true flat rate for business customers in Switzerland, Canon says it has already ensured a fundamental simplification of the previously page- and format-driven service and billing models. A comprehensive local recycling program and remote management services are further milestones for Canon's sustainable services. Marc-Daniel Loretz takes over the position as part of a regulated succession to Andreas Schneider, who has been promoted to the position of Workspace Service Director at Canon Europe.

Marc-Daniel Loretz joined the senior management team at Canon (Schweiz) AG just over a year ago. He had been responsible for various roles as local service manager. Before joining Canon, he held various positions in Operations for ICT Services, Client Delivery and Customer Service Management. "We are convinced that, together with Marc-Daniel Loretz, we will be able to continue our current growth path with innovative services," says Markus Naegeli, CEO Canon (Schweiz) AG.

Source and further information: Canon (Switzerland) AG