How phone anxiety divides generations Z, millennials and boomers
Recent studies show a growing divide in communication preferences between generations. While Generation Z and millennials are often criticized for their phone use, their work habits speak a different language: they often prefer digital communication and are reluctant to use the phone.
According to a study by recruitment specialist Robert Walters, younger professionals - including Generation Z (born 1997-2012) and Millennials (born 1981-1996) - prefer email and instant messaging for work-related communication. The study found that 59 % of these younger workers prefer these methods to phone calls, and 50 % admit to feeling uncomfortable making business calls.
Efficiency is key for these younger generations, with only 16 % finding calls to be an effective use of time, and only 14 % using them as their primary method of communication. This preference for text-based communication has led to what we call 'phone anxiety' - a growing discomfort with making or receiving calls.
In contrast, older generations such as Generation X (born 1965-1980) and Baby Boomers (born 1946-1964) continue to prefer direct, interpersonal communication. The study shows that 49 % of these older workers believe that fewer calls and meetings could harm business relationships.
Christian Atkinson, Country Director of Robert Walters Switzerland, notes that while younger professionals are adept at using digital tools, this can sometimes come at the expense of meaningful face-to-face interactions. "Younger professionals, often referred to as 'digital natives', are adept at using technology to communicate, which increases productivity and convenience. The downside, however, is the potential loss of the personal relationship that face-to-face or phone interactions can provide," he explains.
Understanding the fear of the telephone
The increase in telephone anxiety correlates with the shift towards digital communication. People who suffer from telephone anxiety can experience stress, increased heart rate, nausea, trembling and difficulty concentrating when talking on the phone. This form of anxiety stems from the fear of embarrassing themselves or causing discomfort to the person they are talking to.
Dealing with telephone anxiety at work
Christian Atkinson suggests several strategies for overcoming phone anxiety and balancing communication preferences:
- Opportunities to practice: Provide a controlled environment for young professionals to practice communicating on the phone. This can help to reduce anxiety and build confidence.
- Cross-generational mentorship: Introduce mentorship programs where employees from different generations can learn from each other and understand different communication styles.
- Balanced approach: While digital communication is effective, integrating opportunities for phone and face-to-face interactions can build trust and relationships. "Employers should consider employee preferences and aim for a balance that leverages the benefits of instant messaging while recognizing the value of face-to-face contact," advises Atkinson.
By catering to different communication preferences and reducing the fear of using the phone, companies can create a more inclusive and effective working environment.
Source: www.robertwalters.ch
