In 2018, many routine activities in plants will be replaced
A study by ServiceNow addresses routine activities. The results show that many companies have introduced automation systems into their organization. Half of the survey participants confirm that they will integrate automation solutions in their company in 2018. Nevertheless, something like a strategic list is needed.
ServiceNow's study found that using machines in everyday work environments drives revenue growth, reduces routine tasks, creates new jobs and allows employees to focus on essential tasks.
ServiceNow surveyed more than 1,850 executives consisting of C-level positions as well as VPs (vice presidents), directors and managers in seven countries. The goal of the study was to assess the impact of automation on everyday business services, as well as the workload of executives and their opinions on the future of work processes.
Study results at a glance
The survey also examined the relationship between automation levels and operating costs. Companies are already reaching their breaking point and urgently need intelligent automation solutions
- 41 percent of respondents say they will need increased automation in 2018 to handle the volume of workloads, up from 49 percent globally. In 2020, 8 out of 10 (82 percent) German companies will reach the load limit.
- Seventy-eight percent say data generated by mobile devices and the Internet of Things contribute to this burden.
- 90 percent confirm that intelligent automation can increase productivity. This includes artificial intelligence (AI) or machine learning (ML) to optimize decision-making processes and thus execute business processes faster and more accurately.
- 54 percent of the study participants already use intelligent automation in at least one business process. 89 percent of German companies are already planning or examining the use of intelligent automation solutions.
"In a world of smart homes, smart cars and smart commerce, the workplace is still not smart - but not for long," says Georg Goller, Area Vice President Germany, ServiceNow. "The shift to automated processes has already begun and will change everyday work."
Checklist for more efficient processes:
To help companies, ServiceNow has established recommendations for leaders:
- Identify business processes in HR, customer service, IT or other departments that need to be improved
- Define critical business services and automate workloads
- Discuss the proposed changes with individual departments to address and resolve concerns
- Establish best practices around change management
- Further develop employee competencies to help them navigate the automated work environmentAdditional information about the "Today's State of Work" study can be found at this Link
