Travelport Resolve helps with flight cancellations and delays
Travelport Resolve is designed to support airlines and passengers after flight cancellations and other travel disruptions. If the worst comes to the worst, Travelport Resolve enables passengers to use their smartphone to rebook their flight, reserve a hotel room for the night, and click to take advantage of additional services such as meals or transfers.
Travelport Resolve is a new tool to mitigate the impact of flight cancellations and massive delays by contacting passengers in seconds and providing them with straightforward assistance - completely paperless and without the frustration of waiting at the counter..
Being stranded at the airport is one of the most unpleasant experiences passengers can have. According to online provider FlightStats, nearly 20 percent of intra-European flights were not on time in the first six months of 2017 alone (403,247 out of 2,075,208). But the real nightmare for passengers begins when flights are cancelled or delayed to such an extent that involuntary overnight stays become necessary.
Successful tool
Normally, stranded passengers have to organize themselves, search for a free hotel room, queue for a long time, where they may receive a paper voucher to show at an anonymous hotel. A lengthy and nerve-wracking process.
Initial tests of Travelport Resolve in the USA have already been very successful. Passengers praised not only the high level of user-friendliness, but also the speed with which they were helped. For example, when a flight had to be canceled after boarding had been completed, all rebookings were already done before the guests had left the plane again.
App also supported in Switzerland
"Being stranded at an airport and spending the night there involuntarily is unpleasant enough. Anyone who has ever experienced this situation will appreciate quick, competent help," says Dieter Rumpel, Travelport's Managing Director Germany & Switzerland. "Travelport Resolve meets all the requirements for speedy handling, as everything can be done in no time with just a few entries on the smartphone. With the help of this solution, airlines can now offer their customers an appropriate top service even in such unpleasant situations."
Travelport Resolve was developed as part of the Travelport Labs Accelerator Program. The new product brings together Travelport's expertise in mobile services, hotel distribution and payment processing, and automates workflows that have traditionally been burdensome for airlines during severe disruptions to flight operations.
What's more, in such situations, Travelport Resolve enables airlines to maintain a full overview of the current status of each affected passenger, the respective costs and, of course, the total cost of the disruption. Analysis tools also help to quickly identify any weaknesses in service or unnecessary cost factors.
Big Data forecasts not excluded
In the next stage, soon to be launched on the market, Travelport Resolve will proactively monitor flight operations and warn airlines should potential cancellations and severe delays become foreseeable. At the same time, the program independently analyzes the hotel situation at the airports concerned and - should there be only a few free hotel rooms left - blocks a room contingent in order to be able to meet the expected demand from passengers at a later date.
