Carlson Wagonlit Travel with new customer service director

As of July 2017, the customer service operations of business travel services provider Carlson Wagonlit Travel (CWT) in Switzerland will be reorganized. Katharina Turlo, a Swiss national, will take over as Senior Director Program Management Central Europe. Mirco Biasi will act as the direct contact in Switzerland as Head of Program Management Switzerland. He thus succeeds Ralf Stephan, who will leave the company in June at his own request. "We would like to thank Ralf Stephan for his consistently excellent work over the past years and wish him only the best for his future," says Walter Ruggli, Vice President Switzerland & Eastern Europe at CWT. "At the same time, we are pleased to have found a successor with a lot of client experience and Swiss market expertise in Mirco and Katharina. Another advantage for our clients is that both contact persons speak fluent German, English and French."

Mirco Biasi has been with CWT for almost 20 years in the operational area of Traveler Services, including as Manager Traveler & Transaction Services Support and as Manager Products & Optimization. In his new position, he will be a member of the Swiss leadership team and report directly to Katharina Turlo, who is still familiar with the Swiss market from her 19 years with CWT in Switzerland. There, she worked in operations as well as in customer service and sales. At the beginning of the year, Carlson Wagonlit Travel bundled its customer service activities for Germany and Austria. The expansion to the Swiss market is intended to promote closer cooperation and a more intensive exchange between the regions.

Source: www.carlsonwagonlit.ch