Making the most of contact center technologies
Dynamic Managed Services (DMS) enables SMEs to make even better use of contact center technologies and further improve the customer experience and services. CCR offers corresponding solution packages for this purpose.
Founded in January 2011, CCR says it has more than 25 years of experience in Genesys partner and call center technologies to offer its customers the latest solutions. Now, new professional services packages have been developed to support those companies deploying Genesys-based solutions, the company says. The unified communications consulting services help replace legacy systems with the latest generation contact center technologies and increase business productivity, it adds. As a result, the company says it can better ensure personable and professional customer contact by contact center agents. Agents are empowered and can connect with customers through any channel, revenue is increased, and business costs are reduced with an omni-channel solution, according to other benefits cited by CCR. In addition, MS Teams management services are also part of the DMS, he said. The seamless MS Teams migration and management by CCR would form the technical basis for this.
With the following DMS Packages: Health Check, Standard Package and Full Coverage Package, companies can further develop and digitize their contact center. CCR is present in the banking, insurance, telecommunications, energy, manufacturing, healthcare, retail and e-commerce sectors with its solutions. Some of CCR's reference customers in Switzerland are Sunrise, Medela, Medgate, WIR Bank, Vifor Pharma, Constellium, Brother (Schweiz) AG, etc.
Source and further information: www.ccr.group
