Ricoh is now also a provider of IT services

IT is not completely new for Ricoh: With its core business of printing and print services, the company is already active in a peripheral area of IT services. Ricoh sees itself in the market as an IT service provider that provides end-to-end support to customers from installation to operation. The focus is not primarily on the function of the system integrator, but on the function of the IT full service provider. The company sees an important plus point in its existing customer base. Ricoh was already active in the IT environment with Print Services and knows the needs of its customers. According to Toni Fuchs, Head of IT & Digitization Services, Ricoh Schweiz AG, "The majority of customers want to reduce the number of partners and thus the number of interfaces. With our expanded IT service portfolio, we can be the central point of contact or the sole contact for IT issues for the customer."

Toni Fuchs sees another advantage in being able to serve internationally active customers with Swiss headquarters, since Ricoh itself is active worldwide, also in the IT sector. To implement this comprehensive service, Ricoh relies on its own expertise but also on cooperation with partners. In addition, the company can build on Ricoh resources in other countries, particularly in the areas of business intelligence and automation. These include its own software development teams in Italy and Spain and a Service Operations Center in Poland.

The initiative to offer a complete IT services portfolio on the Swiss market is based on Ricoh International's strategy. This strategy has already been implemented in numerous countries. Worldwide, Ricoh already generates more than 20 % of sales with IT and IT-related services.

More information on Ricoh IT Services at www.ricoh.ch/de/its