Pilatus optimizes mobile device management with Nomasis
Nomasis, the provider of solutions and services for the secure business use of mobile devices, was entrusted by Pilatus Flugzeugwerke AG with all mobile device management services. The aim was to reduce the internal workload and give the company's own IT teams more time for important tasks.
The Swiss aircraft manufacturer Pilatus, known for the PC-12, PC-7 and PC-24 business jets (image), previously had an internal administration and support process for the mobile devices it provided. As the number of employees using smartphones increased, so did the administrative workload. This led to longer waiting times and overloading of the internal helpdesk. Pilatus therefore decided to outsource all services for all mobile devices to Nomasis via the provision of VIP services. To this end, the Mobileiron endpoint management system previously used was replaced by Microsoft EM+S, including Microsoft Intune and Microsoft 365 from the cloud. The transition took place in four steps: Analysis of the situation, preparation of the migration, migration of the devices and users to the new system and the introduction of standardized processes.
With the new solution, Pilatus also achieved increased data and system security, more efficient processes, shorter response times and therefore greater employee satisfaction. "We already had a long-standing partnership with Nomasis before outsourcing all mobile device services and particularly appreciate the fact that they adapt to and fully understand our structures and processes. The entire company benefits from the new solution and the concentration of resources on one partner," says Chan Huynh, Team Leader IT Services at Pilatus. Huynh plans to further expand the collaboration with Nomasis, particularly in the area of supporting BYOD mobile devices and other measures to improve endpoint security and user-friendliness.
Source: Nomasis
